Teeinblue - Privacy Policy
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Privacy Policy

We know that you care how information about you (as "users") is used and shared, along with your end-customers' information, and we appreciate your trust that we will do so carefully and sensibly. This Privacy Policy describes how Teeinblue and its affiliates collect and process your personal information through Teeinblue websites, products, and services that reference this Privacy Policy (collectively "Teeinblue Services").

By using Teeinblue Services, you acknowledge and agree to the practices described herein. Where required by applicable law, we will seek your explicit consent separately.

This Policy primarily covers personal information Teeinblue collects for its own purposes as a Data Controller. Additionally, when Merchants use Teeinblue Services to process personal data belonging to their end-customers (e.g., for product personalization), Teeinblue acts as a Data Processor on behalf of the Merchant. Our role and obligations as a Data Processor under regulations like GDPR are further detailed in the section "Teeinblue as a Data Processor" below and are governed by our separate Data Processing Agreement (DPA). Use of features involving such processing requires explicit acceptance of our DPA.


What Personal Information About Users Does Teeinblue Collect?

We collect your personal information in order to provide and continually improve our products and services.

Here are the types of personal information we collect:

Information You Give Us:

We collect and store information you provide when accessing or interacting with Teeinblue Services. This includes (but isn’t limited to):

  • Contact details – such as your name and email address
  • Store information – including setup and configuration details
  • Payment information – where applicable (e.g., billing details)
  • Communications with us – such as support messages or feedback

This information may be provided:

  • Directly by you;
  • Through platform providers like Shopify or Etsy when you install or use Teeinblue apps;
  • Via your interactions or configurations within Teeinblue Services.

Teeinblue does not store payment details or credit card information of users. All payment data is securely stored and processed by trusted third-party providers (Shopify and Paddle). Teeinblue does not directly handle or process payments.

While providing some information is optional, withholding certain details may limit or prevent your ability to access or fully leverage Teeinblue Services.

 

Automatic Information:

When you use Teeinblue Services, we automatically collect and store certain information about your activities and interactions. This may include:

  • Usage data – details about how you interact with our services, such as page views, clicks, feature usage, and navigation patterns
  • Device and browser information – including device type, operating system, browser type, version, and settings
  • Technical data – such as IP address, time zone, language settings, and connection speed
  • Interaction history – records of your engagement with content, tools, and features within Teeinblue Services

Like many online services, we use cookies, pixels, and other unique identifiers to recognize your browser or device, remember preferences, and provide a more tailored user experience.

 

End-Customer Information Processed on Behalf of Users (Merchants): 

When Merchants use Teeinblue Services, we may process personal data relating to their end-customers solely on the Merchant’s instructions and as necessary to provide the Services.

This data may include, for example:

  • Identification details – such as the end-customer’s name & email
  • Order information – including purchased products, quantities, and fulfillment details
  • Personalization inputs – such as custom text, images, or other design-related content provided by the end-customer

We handle this information strictly for purposes such as product personalization and order processing, and never for our own independent use.

In these cases, the Merchant is the Data Controller, and Teeinblue acts as the Data Processor in accordance with applicable data protection laws. See the "Data Processor" section below for more details.


For What Purposes Does Teeinblue Use Your Personal Information?

We use your personal information to operate, provide, develop, and improve the products and services that we offer our users.

When acting as a Data Controller (primarily for information related to our direct relationship with you, the Merchant):

  • Provide, troubleshoot, and improve Teeinblue Services: We use your personal information to provide functionality, manage your account, analyze performance, fix errors, and improve the usability and effectiveness of the Teeinblue Services.
  • Comply with legal obligations: In certain cases, we collect and use your personal information to comply with laws. For instance, we may collect certain Merchant information regarding place of establishment and bank account information for identity verification and other purposes.
  • Communicate with you: We use your personal information to communicate with you in relation to Teeinblue Services via different channels (e.g., by phone, e-mail, chat) for support, updates, and administrative purposes.
  • Advertising/Marketing: We use your personal information to inform you about features, products, and services that might be of interest to you. We do not use information that personally identifies you to display interest-based ads without your consent where required.
  • Fraud Prevention and Credit Risks: We use personal information to prevent and detect fraud and abuse in order to protect the security of our users, Teeinblue, and others. We may also use scoring methods to assess and manage credit risks.

When acting as a Data Processor (processing end-customer data on behalf of Merchants):

When we process end-customer personal data on behalf of a Merchant, we do so exclusively to deliver the core functionality of Teeinblue Services as instructed by the Merchant. This includes:

  • Product personalization – enabling personalized designs and products based on end-customer inputs
  • Order fulfillment – transferring necessary order details, including personalization data, to facilitate production and delivery
  • Troubleshooting and support – assisting the Merchant with issues related to the processing of this data, where permitted under our Data Processing Agreement (DPA)

We process this data solely in accordance with the Merchant’s instructions and our contractual obligations, including the DPA. It is used only to provide, maintain, or improve the service infrastructure for that specific Merchant.

We do not:

  • Use end-customer data for Teeinblue’s general product development
  • Use it for marketing or advertising purposes
  • Sell, share, or disclose it to third parties for independent use
  • Aggregate it into datasets for unrelated analytics or business purposes

All processing is limited to what is strictly necessary to service the Merchant under the agreed terms, and is never repurposed for activities outside the scope of the DPA.


Key points regarding our role as a Data Processor:

  • We process end-customer personal data only as necessary and instructed by the Merchant via the Services.
  • We implement appropriate technical and organizational security measures as detailed further in the DPA.
  • We will provide reasonable assistance to Merchants (Data Controllers) to help them fulfill their obligations to respond to end-customer Data Subject Requests (DSRs), to the extent required under applicable data protection law and as further outlined in our DPA. End-customers should typically direct their requests to the Merchant.
  • We process this data exclusively for the purpose of providing the contracted Services to the Merchant and do not use it for Teeinblue's independent purposes.
  • Our commitments and the specific terms governing our data processing activities on behalf of Merchants are detailed in our Data Processing Agreement (DPA). Agreement to the DPA is mandatory for using features that involve processing end-customer personal data subject to such laws. The DPA can be accessed here:  [Data Processing Agreement]


Does Teeinblue Share Your Personal Information?

Information about our users is an important part of our business, and we are not in the business of selling our users’ personal information to others. We share customers’ personal information only as described below and with subsidiaries TEEINBLUE PTE. LTD. controls that either are subject to this Privacy Policy or follow practices at least as protective as those described in this Privacy Policy.

  • Third-Party Service Providers (Sub-processors): We employ other companies and individuals (sub-processors) to perform functions on our behalf. Examples include hosting services, payment processing, sending communications, analyzing data, and providing customer service. These third-party service providers have access to personal information needed to perform their functions but may not use it for other purposes. When these sub-processors handle personal data processed by Teeinblue on behalf of a Merchant, Teeinblue ensures that:
    • Appropriate contractual safeguards are in place, consistent with our DPA and data protection laws.
    • We maintain a list of our current sub-processors, accessible here: [Link to Sub-processor List if available] or available upon request.
    • We will notify Merchants of any intended changes concerning the addition or replacement of sub-processors in advance, thereby giving the Merchant the opportunity to object to such changes where required by law (e.g., GDPR Art. 28(2)).
  • Business Transfers: As we continue to develop our business, we might sell or buy other businesses or services. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Policy (unless the customer consents otherwise). Also, in the unlikely event that TEEINBLUE PTE. LTD. or substantially all of its assets are acquired, customer information will of course be one of the transferred assets.
  • Protection of Teeinblue and Others: We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our Terms of Service and other agreements (including the DPA); or protect the rights, property, or safety of Teeinblue, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.
  • With Your Consent: Other than as set out above, you will receive notice when personal information about you might be shared with third parties, and you will have an opportunity to choose not to share the information (this applies primarily when we act as Data Controller).


How Secure Is Information About Users?

We design our systems with your security and privacy in mind.

  • We work to protect the security of your personal information during transmission by using encryption protocols and software.
  • Where applicable (e.g., if we handle payments directly, though often this is via platforms like Shopify), we follow relevant security standards like the Payment Card Industry Data Security Standard (PCI DSS).
  • We maintain physical, electronic, and procedural safeguards in connection with the collection, storage, and disclosure of personal customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.
  • Our devices offer security features to protect them against unauthorized access and loss of data. 
  • We apply appropriate technical and organizational security measures to protect the personal data we process, whether acting as a Controller or Processor. Our security measures apply to all data we process, including data processed on behalf of Merchants, with specific commitments potentially outlined in our DPA.


Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including providing the Teeinblue Services, complying with legal obligations, resolving disputes, and enforcing our agreements.

Specifically:

  • Order-related data (including personalization metadata linked to orders) is retained for up to twelve (12) months from the date of order creation, unless earlier deletion is requested by the Merchant.

  • Customer-uploaded files (e.g., images submitted for product personalization) are automatically and permanently deleted after ninety (90) days, unless earlier deletion is requested by the Merchant.

These retention periods are designed to support the Merchant's ability to fulfill, manage, and provide post-purchase support for personalized orders, while adhering to data minimization principles under applicable data protection laws.

Beyond these default timeframes, personal data will be deleted or returned upon termination of the Main Agreement, or earlier at the documented instruction of the Merchant, subject to any legal or regulatory obligations requiring longer retention.


Your Choices and Rights

Regarding personal data for which Teeinblue is the Data Controller (e.g., your account information):

  • You can access, update, or correct certain information in your account settings.
  • You may have rights under applicable law (like GDPR) to request access to, correction of, deletion of, or restriction of processing of your personal data, or to object to processing, as well as the right to data portability. Please contact us using the details below to exercise these rights.

Regarding personal data for which Teeinblue is the Data Processor (end-customer data processed via the Merchant's store):

  • End-customers should direct requests concerning their personal data (access, deletion, etc.) to the Merchant (Data Controller) from whom they made the purchase.
  • Teeinblue will assist Merchants in responding to these requests in accordance with the terms outlined in our DPA.


International Data Transfers

Teeinblue may transfer your personal information to countries outside of your country of residence, including Singapore where TEEINBLUE PTE. LTD. is registered. These countries may have different data protection laws. When we transfer personal information internationally, we ensure appropriate safeguards are in place as required by applicable data protection laws. For transfers of personal data subject to GDPR or similar laws outside the originating territory (e.g., EEA/UK), we typically rely on mechanisms like the European Commission's Standard Contractual Clauses (SCCs), unless another valid transfer mechanism applies. Further details may be provided in our DPA or relevant documentation regarding SCCs.


What Choices Do I Have?

If you have any questions as to how we collect and use your personal information, or concerning this Privacy Policy or our DPA, please contact us:
Email: support@teeinblue.com
TEEINBLUE PTE. LTD.
Address: 3 Coleman Street, #03-24 Peninsula Shopping Complex, Singapore, (179804)

If you need a signed DPA, please visit this page:  [Data Processing Agreement]

 

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website or through other communication channels. We encourage you to review this policy periodically.