Pricing

What does it mean by "Free first xx orders"?

It means that you can create xx orders without transaction fee during the subscription cycle, in accordance with the pricing plan that you’re followed. This number of free orders will be renewed also according to the renewal of the subscription cycle. 

Do I get charged transaction fee with product that isn’t created by Teeinblue? 

No, you won’t. We charge fee if only the ordered product is created by Teeinblue; and also, within the total value of an order, we only charge the value of product created by our app. 

Does Teeinblue count test order? How do I create a valid test order? 

Our app doesn’t count orders that are marked as tested, however, this is only valid if the user uses Bogus Gateway in Payment checkout. To produce a valid test order using simulating transaction, you should follow this instruction by Shopify: Placing a test order. 

What is transaction fee? 

Transaction fee (or extra fee) will be applied once you reach the limit of orders of your pricing plan. With every extra order, Teeinblue will charge only the percentage (according to the pricing plan) of extra order’s value. 

How does Teeinblue define a valid order created by app?

A valid order is counted when customer successfully creates an order with product that is launched via Teeinblue. With each successful order is created like that, we will count to your created order history which you can be noticed inside our app dashboard’s Usages page. 

If my store uses a different currency than U.S. dollars (USD), how will Teeinblue charge the extra fee? 

For stores that are using a different currency, if you exceed your free order limit, Teeinblue will calculate the extra fee in the currency that is using by your store, then exchange it later to U.S. dollars (USD).