Teeinblue Customer Success Story: Scottsy

Scottsy is a UK-based online store specializing in personalized gifts, including photo slats, frames, and custom phone cases. The primary audience is gift givers shopping for meaningful products around key occasions, such as Christmas, Mother’s Day, and birthdays, as well as everyday personalized items sold year-round.

What sets Scottsy apart is speed, quality control, and pricing. With production and fulfillment managed entirely in-house, the store maintains fast turnaround times, tight quality control, and healthy margins. This approach allows the business to stay highly competitive.

Challenge: When Personalization Becomes a Bottleneck

Before switching to Teeinblue, Scott Brindle - The store founder, was using another personalization app that caused more problems than it solved.

Product pages were slow to load, which negatively impacted the customer experience. The interface felt clunky for both shoppers and the merchant, and frequent glitches sometimes forced Scott to cancel orders altogether. One of the biggest limitations was that all output images were exported in the same fixed size. This is an unworkable setup for a store offering photo frames and posters in multiple sizes and formats.

On top of that, the workflow required a huge amount of manual work. Scott spent hours in Photoshop resizing designs, adjusting layouts, and preparing files for print. This process simply wasn’t scalable.

To grow sustainably, Scott needed a personalization solution that was fast, reliable, flexible, and capable of supporting automation without adding technical complexity.

Solution: Building a Fast, Automated Personalization System with Teeinblue

Switching to Teeinblue marked a turning point for Scott’s business. Rather than just improving personalization, it allowed him to build a system that could support speed, automation, and scale. All while remaining manageable for a solo seller.

Fixing Performance and User Experience Issues

One of the first improvements Scott noticed was performance.

Compared to his previous app, Teeinblue was significantly faster. Product pages loaded smoothly, removing friction from the buying experience and reducing the risk of abandoned carts. On the merchant side, the interface was clean and efficient. Once Scott became familiar with the workflow, managing products and personalization settings became straightforward and reliable. This alone eliminated a major source of stress and order cancellations.

Creating a Fully Automated Fulfillment Workflow with Teeinblue & Make

At the core of Scott’s fulfillment automation is Teeinblue’s API, which enables a seamless workflow built with Make and Google tools.

“The TIB API, and my Make workflow scenarios also enable me to deliver digital items to my customers, instantly, on both Shopify and Etsy, all from my dedicated email address.”

When a customer places an order, Teeinblue generates all customization data and design links automatically. These are captured through Make and stored in Google Sheets. From there, Scott uses Google Apps Script to process the data and create fully prepared print files tailored by product type, variant, size, and quantity.

The files are then saved into neatly organized folders in Google Drive, ready for Scott to download and print each morning. Manual handling of design files is no longer part of the process. Everything runs on autopilot, with the option to manually trigger workflows during peak periods like Q4.

The same automation setup also enables instant delivery of digital products on both Shopify and Etsy, without adding extra manual steps.

Create Etsy digital pre & post purchase automated flow with Teeinblue API and Make

Simple automated workflow to store information in Google Sheet for Etsy orders

Using The Most Essential Features for Day-to-Day Operations

Several Teeinblue features have become essential to Scott’s daily workflow, especially as a business managing both customization and fulfillment.

With just a few clicks, print areas can be adjusted, and products can be enabled or disabled based on stock availability. This feature allows the store to stay aligned with production capacity without requiring constant manual tracking or time-consuming updates.

The artwork editor is equally important. Being able to upload PSD files directly streamlines the design setup process while ensuring consistent, professional-quality outputs across products. This significantly reduces setup time and minimizes errors, creating a smooth transition from design to print.

Together, these features save hours of work and allow Scott to run a complex personalization business efficiently on his own. Rather than juggling tools or repetitive tasks, everything works seamlessly within a single system, making Teeinblue a natural fit for how the business operates day to day.

“Honestly, it’s hard to pick a single favorite feature; Teeinblue just fits so well into how I run my business day-to-day. A lot of what makes it great is how it ties everything together seamlessly, and how user-friendly it is.”

Automating Print-Ready Outputs Across Multiple Sizes

For a store offering products in multiple sizes, Teeinblue’s print area handling became a game-changer.

Instead of exporting all designs in a single size, Teeinblue automatically generates output files in the correct dimensions and layout for each product variant. Every order arrives print-ready, without requiring manual resizing or adjustments.

This removed hours of repetitive work every day and drastically reduced production errors. What once felt impossible to manage alone suddenly became consistent and scalable.

Expanding Sales Channels with Etsy Integration

With Teeinblue’s Etsy integration, Scott was able to open up an additional sales channel without increasing operational complexity. Orders from Etsy follow the same streamlined personalization and automation workflow as Shopify, allowing him to grow across platforms while maintaining a single, unified backend process.

Scottsy’s Etsy store with Teeinblue

Working with a Reliable Team

On the rare occasions Scott needs help, Teeinblue’s support team is responsive and knowledgeable. Beyond troubleshooting, he values how closely the team listens to user feedback and continues to improve the platform with meaningful updates.

“I haven’t had any major issues since switching, but on the rare occasion I need any kind of help, support is responsive almost 24/7. Using Teeinblue has saved me hours every day - literally. I also really appreciate how the Teeinblue team listens to feedback and keeps innovating. There are still features I haven’t even explored yet, but the core functionality already makes it an essential part of my business.”

This combination of reliability, flexibility, and ongoing innovation gave Scott the confidence to build his business long-term around Teeinblue.

Results: Achieving 3x Revenue Growth at Scale

Teeinblue didn’t just improve Scott’s workflow; it fundamentally changed how he runs his business.

Before, most of his time was spent in Photoshop, manually resizing designs and preparing files for print. Now, that entire process is automated. Teeinblue and Make handle the heavy lifting, allowing the founder to focus on production, fulfillment, and growth instead of repetitive design work. The impact was especially clear during peak season.

“Now, that entire process is automated. Teeinblue and my Make workflow do all the heavy lifting, which means I can focus on production and growing the business, not constantly managing files, customer photos, designs etc. It’s allowed me to handle much higher order volumes efficiently, this being my highest performing Q4 to date. Q4 2025 was over 3x the revenue of Q4 2023 (pre TIB), but with shorter days, less stress, and just generally a piece of cake.”

Achieve 3x revenue growth with Teeinblue

With streamlined systems firmly in place, Scott is now planning to move into a larger workspace and expand his team. His business is now scalable and sustainable, made possible by automation, reliability, and the right personalization foundation.

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